For McKinsey and Company, I was brought in to stand up an agile implementation framework for the rollout of ServiceNow across the firm’s People Operation functions. ServiceNow would act as their one-stop shop for all global employee support cases, providing sharing and transparency of data across regions. I also implemented a Training Task Force, Knowledge Base, and relevant training materials so as each People team was staffed out, new resources to the team could be trained on not just the process but how to create materials regarding how ServiceNow would be used in their region.
ServiceNow Implementation Framework
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